Frequently Asked Questions - TrashTastic

1. Services Offered

Q: What trash services do you provide?
Answer: We offer a range of residential services including curbside trash pickup, recycling collection, and valet trash services for residential customers.

Q: Do you provide recycling services?
Answer: Yes, we offer convenient recycling collection along with our trash services. You can add recycling to your service plan for an additional fee.

Q: What items can I recycle?
Answer: We accept most common recyclables including paper, cardboard, plastic containers (#1 and #2), and aluminum cans. Check our recycling guidelines for what is allowed and not allowed.

Q: Do you offer bulk trash pickup?
Answer: Yes, we offer bulk trash pickup for large items like furniture, appliances, and yard waste through our partner - Redeemed Disposal. Please contact us to schedule a pickup and for pricing details.

Q: Do you offer valet trash services?
Answer: Yes, we offer valet trash services where we collect trash and recycling directly from your door or a designated pick up location at scheduled times.

2. Service Areas

Q: What areas do you serve?
Answer: We currently serve neighborhoods in East Cobb and are expanding as we grow. Ultimately, our goal is to serve most of zip codes 30062, 30067, and 30068 in Cobb County and neighboring areas including Marietta, East Cobb, Smyrna, and Roswell. Check our service area map or enter your full address and zip code to confirm availability.

Q: How do I know if you service my address?
Answer: Enter your address and zip code on our website to check if our services are available in your area.

3. Pricing and Payment

Q: How much does your trash service cost?
Answer: Our pricing starts at $29/month for basic curbside trash service - one (1) bin. We also offer packages that include recycling and valet trash services. Visit our Services and Pricing page for more details.

Q: What forms of payment do you accept?
Answer: We accept credit/debit cards, bank transfers, and auto-pay through our online payment system.

Q: Can I sign up for automatic payments?
Answer: Yes, you can set up auto-pay for your account through our online portal. This ensures your payments are made on time each month.

Q: Do you offer discounts for annual or long-term contracts?
Answer: Yes, we offer discounts for customers who sign up for annual service. See our pricing page or contact us for more information on pricing and discounts.

Q: Are there any additional fees I should be aware of?
Answer: Some services, such as bulk trash pickup, valet service, or special recycling services, may incur additional fees. If you forget to put out your bin on your designated pick up day and request a special pickup, there would be an additional fee for this service. These will be clearly communicated at the time of service.

4. Schedule and Pickup Information

Q: What days are trash and recycling picked up?
Answer: Trash and recycling is picked up weekly. Your specific pickup day will depend on your location. You can confirm your schedule by contacting customer service.

Q: What time will my trash be picked up?
Answer: Pickup times vary depending on your location, but we recommend placing your bins out the night before your scheduled pickup day to ensure timely collection.

Q: What should I do if my trash or recycling wasn’t picked up?
Answer: If your trash or recycling wasn’t picked up as scheduled, or you forgot to put your bin out, please contact our customer service team, and we’ll ensure it’s addressed promptly.

Q: Can I request an extra pickup outside my regular schedule?
Answer: Yes, you can request an extra pickup for an additional fee. Please contact our customer service team to schedule it.

5. Trash and Recycling Guidelines

Q: What items are not accepted in regular trash pickup?
Answer: Hazardous materials, electronics, large appliances, and construction debris are not accepted in regular trash pickup. [Please check out our Recycling Guidelines for more information]

Q: How should I prepare my trash for pickup?
Answer: All trash should be bagged and placed in a designated bin. Make sure the bin lid is closed to prevent spillage.

Q: How should I prepare recyclables for pickup?
Answer: Recyclables should be rinsed and free of food residue. Flatten all cardboard boxes to conserve space.

6. Account Management

Q: How do I sign up for service?
Answer: You can sign up for service online by visiting our services and pricing page or by calling our customer service team. Your service can start the week after you sign up.

Q: How do I manage my account online?
Answer: You can log in to your customer portal to manage your services, view billing, make payments, and update your account information.

Q: How do I update my billing or contact information?
Answer: You can update your billing or contact information by logging into your account on our website or by contacting our customer support team.

Q: Can I pause or cancel my service?
Answer: Yes, you can pause or cancel your service at any time. Please provide us with at least 7 days notice before your next scheduled pickup. We do not provide refunds for partial service.

7. Special Requests and Policies

Q: Do you offer yard waste or seasonal pickup services?
Answer: Yes, we offer seasonal pickup for yard waste and Christmas trees. Please contact us for scheduling and pricing.

Q: Can I request additional bins?
Answer: Yes, additional bins for trash or recycling can be provided for an extra fee. Contact us to arrange this.

Q: What happens during a holiday?
Answer: We may adjust pickup schedules during major holidays. Notifications of schedule changes will be posted on our website, and customers will receive an email or SMS alert.

Q: Do you handle hazardous waste or electronics disposal?
Answer: No, we do not handle hazardous waste or electronics disposal. Please contact your local hazardous waste facility or recycling center for proper disposal options.

8. Customer Support

Q: How can I contact customer support?
Answer: You can reach us by phone, email, or through our contact form on the website. Our customer service team is available Monday through Friday from 8:00 AM to 5:00 PM.

Q: What should I do if I have a complaint or issue?
Answer: If you have an issue with your service or need assistance, please contact our customer service team, and we will resolve the matter as quickly as possible.

9. Trash Bin and Recycling Bin Management

Q: What type of bins do you provide?
Answer: We provide 96 Gallon, durable, weather-resistant trash bins and recycling bins with lids.

Q: What should I do if my trash or recycling bin is damaged or lost?
Answer: If your bin is damaged, lost, or stolen, please contact us to arrange for a replacement. Replacement bins will incur a fee.

Q: Can I use my own trash and recycling bins?
Answer: No, For the best service experience, we require all customers to use the bins provided by TrashTastic. Our bins are specifically designed to work with our trucks and equipment, ensuring safe and efficient collection.

10. Contracts, Billing, and Cancellation Policies

Q: Is there a contract required for service?
Answer: No long-term contract is required. We offer month-to-month service, but we do provide discounts for customers who sign up for annual agreements.

Q: What is your cancellation policy?
Answer: You can cancel your service at any time with 7 days notice before your next scheduled pickup. There are no cancellation fees, but please ensure any outstanding bills are settled before canceling. We do not provide partial refunds.

Q: What happens if I miss a payment?
Answer: If a payment is missed, we will notify you with a reminder. If your account is past due for more than 30 days, services may be suspended until the account is brought current. Late fees may apply.

Q: How can I reduce my household waste?
Answer: You can reduce waste by recycling properly, composting food scraps, and opting for reusable items over single-use plastics. We also encourage the use of eco-friendly products.

11. Commercial Trash and Recycling Services

Q: Do you provide commercial trash and recycling services?
Answer: No, At this time, TrashTastic specializes in residential trash and recycling services. Our focus is on providing high-quality, reliable service to homeowners and residential communities.

12. Moving and Temporary Services

Q: Do you offer temporary trash services?
Answer: Yes, we provide short-term trash services for customers who need temporary service, such as during moves or renovations. Contact us to arrange service and pricing for your specific situation.

Q: I’m moving. Can I transfer my service to my new address?
Answer: Yes, if your new address is within our service area, we can easily transfer your service. Contact us with your new address and moving date, and we’ll handle the rest.

13. Unique Situations and Special Requests

Q: Can I schedule a pickup for hazardous waste?
Answer: No, we do not handle hazardous waste, but we can direct you to local facilities that do. Please contact us for guidance on where to safely dispose of hazardous materials like chemicals, paint, or batteries.

Q: How do you handle missed pickups due to inclement weather?
Answer: In the event of severe weather, we may delay or reschedule pickups for safety reasons. We will notify customers via email, SMS, and website updates with the new pickup schedule. No additional fees will be charged for weather-related delays.

14. Special Offers and Promotions

Q: Do you offer any promotions or discounts for new customers?
Answer: Yes! We periodically run promotions for new customers, including discounted first-month service or referral credits. Check our website for current promotions or contact us for details.

15. Feedback and Customer Satisfaction

Q: How can I provide feedback about your service?
Answer: We value your feedback! You can provide feedback through our website, by contacting customer service, or by leaving a review on platforms like Google or Yelp.

Q: What should I do if I have a complaint?
Answer: If you are not satisfied with our service or have a specific issue, please contact our customer service team. We strive to resolve all complaints quickly and to your satisfaction.

Updated on: 12/18/2024